tag:blogger.com,1999:blog-8749633910471441080.post443754295978752561..comments2022-10-09T23:13:01.378-04:00Comments on blogenstein's monster: mrs. BAUMbach, mrs. BAUMbachroxyhttp://www.blogger.com/profile/14519795153888010262noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-8749633910471441080.post-15642603220915650932010-06-25T22:48:54.700-04:002010-06-25T22:48:54.700-04:00yeah a tech was actually supposed to come to my ho...yeah a tech was actually supposed to come to my house today after the first tech that came today didn't fix anything, and no one came or called. i called them and they said the tech called me and i didn't answer.<br /><br />they were coming to fix MY PHONE. and were CALLING ME ON THE BROKEN PHONE.roxyhttps://www.blogger.com/profile/14519795153888010262noreply@blogger.comtag:blogger.com,1999:blog-8749633910471441080.post-792354612114701792010-06-25T22:18:00.831-04:002010-06-25T22:18:00.831-04:00i didn't have cable for my last five years in ...i didn't have cable for my last five years in chicago (2001-2006) because comcast was our only option and the customer service we received while trying to set up an account was so poor. when i moved to my last apartment there in 2004, on two separate occasions i stayed home from work for an entire day to wait for a comcast tech to get me set up. no one showed up either time, and when i called comcast to see why no one had showed up, BOTH TIMES the operator told me that a tech had come by and no one was home. yes, i was home all day, yes, my doorbell worked, no, i didn't even take a shower for fear of missing the tech. that is some UPS-league BS.kristennoreply@blogger.comtag:blogger.com,1999:blog-8749633910471441080.post-55447680014803901412010-06-25T14:20:11.328-04:002010-06-25T14:20:11.328-04:00glad you asked, mark ! my internet service with c...glad you asked, mark ! my internet service with comcast has been spotty at best for the past year and a half. every time i've contacted customer service about a problem or had a tech visit my house, they are all absolutely baffled as to how comcast products and services work. they also seem to be unable to view any kind of history on my file, so every time i have an issue, i have to explain everything again for the first time.<br /><br />i find that your techs and your customer service representatives are poorly trained, uninformed or misinformed, and confused about your products and services. often your techs and reps will say things to me that are absolute gibberish with the obvious hope that i do not understand how computers or cable service works, and are often even more confused when pressed about the veracity of their claims, such as the tech who recently told me that "HDMI cables don't work" when i asked him about the sound cutting out on my DVR box ! or when i had a tech visit me over memorial day weekend when our internet service cut out who told me that there was 'nothing wrong' with our modem/router, only to call again last week and have another rep tell us that our modem was recalled and should be replaced, onnnnnly to have a tech visit us and say that the modem had NOT been recalled, but that "gateways aren't compatible with xfinity." if this last claim were true, it is unethical and sloppy for your company not to inform their customer base in some way that their equipment is outdated and needs to be replaced in order to use the services that they are paying for.<br /><br />i am not a difficult customer by any means, but your services are extraordinarily expensive, and i do not feel that i get what i pay for. since you have a monopoly on the cable/cable internet game in philadelphia, many people who are unhappy with your services have few other options but to purchase inferior products and receive poor service from your company.roxyhttps://www.blogger.com/profile/14519795153888010262noreply@blogger.comtag:blogger.com,1999:blog-8749633910471441080.post-13440691221604388592010-06-25T14:09:47.067-04:002010-06-25T14:09:47.067-04:00That is a huge tree! I am glad to know power is ba...That is a huge tree! I am glad to know power is back on but sad to know cable is still out :( Sorry for the trouble. I work for Comcast and if you need any help, let me know. <br /><br />Also, you wrote: "Comcast (the worst)" Will you please let me know about your past experiences? I would like to know so we can prevent any recurrence and of course provide a better experience next time. <br /><br />Thanks for providing the opportunity to improve our service.<br /><br />Mark Casem<br />Comcast Corp.<br />National Customer Operations<br />We_can_help@cable.comcast.comComcastCares1https://www.blogger.com/profile/08674914397949330483noreply@blogger.com